Returns & Exchanges

OUR POLICY

We are so sorry things didn't work out for you! 

Swimwear, Bodysuits, Accessories, Sale items, and sample items are non refundable/non exchangeable. Sorry Queen!
Basically what this means, we simply do not refund on swimwear, accessories, or any type of undergarments, or sale items **a sale item is items on sale AND when any discount code is applied.

As far as an exchange, please contact us to see wether or not you qualify for an exchange with us. In a case we agree to an exchange, we need your treasures & pearls back at our office by the 14th day after the day of your purchase.


Guidelines for a successful exchange:

  • Items MUST have ALL tags still in tacts
  • Items must be free of odors and scents including perfumes
  • Items must be free of stains including deodorant, spray tan and bronzer, makeup, and all other stains mermaids struggle with
  • As stated above, the items must be back at our office by he 14th day of purchase. No exceptions. 
  • Items must be returned with the filled out return and exchange form sent with your order.
  • We do not refund shipping costs. We also do not cover shipping costs back to us in the case you are exchanging. 


    Please return to: 
    Haus of Sirens Return
    5745 Remington Park Square
    Dallas, Texas 75252

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